Following from the eXtreme CRM conference our team attended in May (here), it was clear that Dynamics CRM and integration with the wider Microsoft product stack was being heavily invested in. Microsoft are making their tools work better for organisations in their drive for better service delivery with new/existing customers.
In this 3-part series, we are going to take you through the key new features of CRM 2015. This first post is going to compare how Unified Service Desk (USD) & Business Rules have been updated since 2013.
Originally USD was included in the Enterprise USL, now USD is part of CRM Online Pro USL. This now means that licensed users can access sales, service and marketing capabilities that allow for a better view of all customer information and communications pulled together and presented in a single application.
In CRM 2013, business rules were executed on the client side which meant that you must open a record in the client device for the rules to execute. Now, business rules are executed on the server side. This means that the rules will always fire up regardless of user interaction.
For more information about CRM, please click here.
http://www.pythagoras.co.uk/wp-content/uploads/2017/01/Interactive-Service-Hub-798x449.jpg499798Claire Pearcehttp://www.pythagoras.co.uk/wp-content/uploads/2015/07/Pythagoras-Logo-RGB-Blue-Horizontal.svgClaire Pearce2017-01-18 10:46:022017-01-18 10:48:59Interactive Service Hub for Help Desk Analysts
http://www.pythagoras.co.uk/wp-content/uploads/2016/12/eXtremeCRM-2016.jpg3621094Claire Pearcehttp://www.pythagoras.co.uk/wp-content/uploads/2015/07/Pythagoras-Logo-RGB-Blue-Horizontal.svgClaire Pearce2016-12-15 12:25:482016-12-15 12:25:48Top Five Takeaways from eXtreme CRM 2016, Newport Beach, LA
http://www.pythagoras.co.uk/wp-content/uploads/2016/09/CRM-Ideas-Portal-798x449.jpg449798Claire Pearcehttp://www.pythagoras.co.uk/wp-content/uploads/2015/07/Pythagoras-Logo-RGB-Blue-Horizontal.svgClaire Pearce2016-09-12 16:49:462016-09-12 16:53:16Dynamics CRM Ideas: A New Portal for your Suggestions & Feedback to Microsoft