The British Museum’s International Engagement team has agreed a partnership with IT Consultancy and Microsoft Gold Partner, Pythagoras, to deliver a new customer relationship management system (CRM). The aim of this new project is to improve the Museum’s management and engagement with global partners on international projects. The team is responsible for managing consultancy projects and international touring exhibitions of the Museum’s world-famous collection.
The introduction of the CRM system will enable the British Museum to improve their overall visibility and management of this area, and to better effectively engage with their partners and other museums, as well as allowing the department to optimise any commercial opportunities that may exist.
David Alvey, Sector Manager, Pythagoras commented, “From initial engagement through to workshops and implementation, the Museum has been a pleasure to work with. They are prepared, realistic around expectations and motivated which has enabled us to quickly deliver key business benefits for the Museum.”
John Lynn, Project Manager, The British Museum added, “This project is The British Museum’s first implementation of Microsoft Dynamics and it’s critical that we partner with a firm that can provide expertise and thought leadership in its delivery. I’ve been very encouraged throughout the consultancy engagement process with Pythagoras. They have quickly grasped our requirements and responded in a positive and professional manner throughout the engagement. I am very satisfied with our current progress and look forward to continuing the engagement into the delivery stages.”
This implementation will allow the Museum to assess the benefits of introducing a CRM system as well as to evaluate Microsoft Dynamics as a platform which will inform future decisions.
For more information about our project with The British Museum, or to discuss your CRM requirements, pleasecontact usand speak to a member of the team.
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