At Microsoft’s recent Worldwide Partner Conference in Washington D.C (9-13th July), in addition to the announcement about LinkedIn’s integration with Dynamics 365, Microsoft revealed further plans in the pipeline to continue working to integrate Dynamics 365 with Office 365.
Since 2015, Microsoft’s Mission Statement has been to empower every individual and every organisation on the planet to achieve more. One of the ways to achieve this is by bringing together solutions in the way customers want them in order to increase productivity and collaboration.
What Business Solution Customers Want –
Purpose-built apps that are easy to try, buy and use
Simple pricing and licencing
What Business Solution Customers Do Not Want –
Complex and costly ERP/CRM solution
Dynamics 365 Business Edition
Managing multiple systems while trying to grow a business can be a real struggle, particularly with customer orders, data and finances in separate systems. Microsoft Dynamics 365 Business Edition simplifies all this by connecting business processes together in one place.
Targeted at the SMB market, typically at companies who may have no central system and are struggling with disparate data and/or ageing systems to keep their business running, Dynamics 365 Business Edition will enable a company to bring together all its data into one location. For those that may already have Office 365, upgrading to a Business Premium subscription to get Dynamics 365 Business Edition, will be a compelling and simple to deploy solution.
Dynamics 365 Business Edition Approach
For Finance and Operations
Landing pages and forms
Personalised lead nurture-
Journey guided by lead behaviour
Perfectly timed messages
Score and prioritise leads for wins
Make smarter decisions–
Dynamic segment designer for business users
Simplified admin, configurable, and extensible
Dashboards, reports and surveys
Easily visualise customer information-
Simple user experience
Provides sales reps with useful and important information at a glance… on any device
Share customer information with team members
Customisable business process flows that follow best practices
Contact cards that allow quick actions such as calling or sending an email
Relationship assistant to pro-actively display useful information
Interactive business insights-
Providing sales reps and managers with useful and important information at a glance
Interactive dashboards and reports for all entities allowing users to easily filter through data
How to control your business anywhere, on any device
Access Dynamics 365 Business Edition via the Office 365 single sign on, enabling easy accessibility of all business and productivity tools.
The Dynamics 365 Business Edition home screen enables users to visualise all the important data crucial to the successful managing of their business –finances, sales orders, quotes and invoices to date.
Because of the Dynamics 365 integration with Office 365, users can utilise Power BI to take a deeper analysis of business financials and discover trends, which can have an impact on the future of the business, particularly when utilised in projection planning.
Again, owing to the integration, customer data can be available within Outlook, making dealing with enquiries a breeze as the user can view everything they need from within one application.
Within Outlook, a user can select ‘customer insights’ to get a view of data associated with a contact like financials, past quotes and payments.
Need to create a new quote on the move? No problem! From within Outlook create quotes and even new orders as soon as that approval email comes through.
CY 2017 Q3
Dynamics 365 Business Edition helps users to connect all the separate areas of a business together, enabling –
Better decision making
Keeping the business ticking over and in good condition
Until General Availability – Two special offers for SMBs
Talk to us today about how we can help you bring together your business into one central location.
http://www.pythagoras.co.uk/wp-content/uploads/2017/07/User-Experience-Enhancements-for-Customer-Engagement-in-Microsoft-Dynamics-365.jpg450800Claire Pearcehttp://www.pythagoras.co.uk/wp-content/uploads/2015/07/Pythagoras-Logo-RGB-Blue-Horizontal.svgClaire Pearce2017-07-31 10:33:152017-07-31 11:31:50User Experience Enhancements for Customer Engagement in Microsoft Dynamics 365