Senior Microsoft CRM Consultant

Job Vacancy Specification - Position: Senior MSCRM Consultant

Address:- Ashwood House, Grove Business Park, White Waltham, Berks, SL6 3LW

Tel:- 01628 519 000

Contact:- Emma Stone, Finance & HR Director (emma.stone@pythagoras.co.uk)

Position:- Senior MSCRM Consultant

Package:- Depends on experience; pension, private healthcare, car allowance

The Company
Pythagoras is the UK's leading provider of Customer Relationship Management (CRM), Business Intelligence and Accounts Solutions. Providing a total integrated picture for our clients across their business.

Founded over 10 years ago,  we have morethan 650 customers in the UK and Europe, ranging from large corporates, public-sector organisations and SMEs.

Pythagoras is focused on building dependable IT-enabled CRM and Accountssolutions, which empowers people, creates ongoing competitive advantage and delivers measurable return on investment.

Pythagoras' success has been achieved through:

  • Applying powerful technology without forgetting the need to
    provide real business benefits for our clients
  • Having an uncompromising commitment to develop and support our
    clients business
  • Employing and retaining highly technical and capable staff, which
    allows us to consistently deliver innovative business solutions
  • The continual development of our core competencies and business
    processes
  • Forging strong relationships with market leading IT companies to
    ensure that we continue to offer our customers business advantage through access
    to leading edge technology
  • Clients include organisations such as Sky, FT, Legal &
    General, Friends Provident and many others

The Team
Working with a CRM consultancy team and reporting directly to a Senior Project Manager
on a daily basis. This is a dynamic team with strong personalities so must have very good communication skills and also can take pressure.

The Role

Summary of Position:

The Senior Consultant will work as part of the Pythagoras consultancy team to:

  • Participate in CRM projects in a business analysis and
    technical capacity.
  • Provide a trouble shooting and technical issue
    resolution capacity within the team.
  • Provide technical and
    functional advice to junior consultants.


 Responsibilities:

Specific tasks include:

  • Working with clients to define and specify CRM requirements
  • Business Process Engineering
  • Architecting solutions to meet business requirements
  • Configuring and developing the system to meet the specific
    business requirements.
  • Writing test scripts, executing tests
  • Accurate estimating for delivering such solutions
  • Infrastructure consultancy such as installations and performance
    tuning (including stack technologies such as SharePoint (desirable)).
  • Reviewing Junior Consultants deliverables
  • Team Leadership on complex CRM-lead projects
  • Working closely with other members of the team to inform of the
    latest product advances and technologies via research and development in order
    to advise colleagues and managers
  • To carry out additional duties as may occur from time to time as
    instructed and agreed by your manager.

Senior Consultants will be measured on their ability to provide functional and technical leadership on projects, to meet customer satisfaction goals, and to deal with issues in an efficient and timely manner.

They will also be measured on their ability to provide mentorship to other consultants and their contribution towards making operational improvements in the department.

Based at either our Maidenhead or London office, but at least 50% on customer sites. Would suit candidate with 5-7 years commercial IT experience as a minimum.

The Person

Proven track record in IT development.

Must have technical awareness and excellent customer service skills. Excellent client skills and be able to communication with clients and internal colleagues.

Essential or highly desirable:

  • Degree in computer science or
    equivalent.
  • Microsoft MVP status
  • Experience in a consulting
    role with expertise in multiple business environments/models.
  • Experience with business requirements gathering and
    business process mapping.
  • The applicant
    must have commercial experience working within the CRM software market sector and in a customer-supplier environment.
    • Candidates will ideally have experience
           of the latest versions of Dynamics CRM (ideally with peripheral add on
           component experience, such as SharePoint, C360, MSCRM SDK,  Scribe amongst others)
    • Strong problem
           solving and analytical skills.
    • Proven
           track record of on-the-job learning and intercompany promotion.
    • Excellent
           verbal and written communication skills
    • Demonstrated leadership experience
    • Good general IT skills - varied experience of different environments
    • Strong SQL Server and SQL Scripting skills
    • Strong C# Skills
    • High degree of personal organisation and responsibility
    • Resourcefulnes and flexibility
    • Communication and teamwork skills

Desirable or nice to have:

  • SQL Server Reporting Services skills desirabl
  • SharePoint (MOSS and WSS) skills desirable
  • Server Side JavaScript skills desirable 

Interview Process

  • Personal Profile Assessment
  • Face to Face interview with a Senior Consultant or Senior Project Manager
  • Final closing interview with Professional Services Director