Case Studies
Microsoft CRM Drives Insurance Firm Forward with More Efficiency and Productivity
The solution has made individuals more efficient and productive through its tight integration with Microsoft Outlook and existing office systems… Download the case study
Microsoft CRM and the NHS
The Royal Free chose Microsoft CRM to be the core platform to help them manage relationships, communicate more effectively and promote their services to both GPs and patients. Download the case study
Microsoft CRM Provides IMS Management a 360-degree View of Their Business
The implementation of a centralised CRM system was identified as a key part of IMS’s plans to restructure and streamline the operational side of the business in order to respond to customer and supplier demands, as well as tightening market conditions. Download the case study
Serenity Holidays: Sage 200 Increases Productivity for Holiday Tour Company
Serenity Holidays required a solution with the capacity to integrate with their other systems. They wanted a new system that would grow with their business and link-in with their in-house reservations system.
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Breakingviews Success Story
Breakingviews chooses Pythagoras’ Microsoft CRM for its Online Financial Commentary that delivers real-time views on companies, markets and trends around the world. Download the case study
Huntleigh Technology: handheld CRM in action
Selling to the National Health Service (NHS) can be a challenging business, even for companies that have been doing so for 30 years. The emphasis on value for money, quality standards, transparent public procurement procedures and changing customer requirements combines with multi-tier purchasing processes and multiple customer contacts to create a complex and multi-stranded process. For suppliers to the NHS finding a balance between selling and maintaining relationships with multiple contacts has led to the requirement for creative and instantly accessible Customer Relationship Management (CRM) tools.… Download the case study
Eurotunnel
Pan-European deployment, including France, Germany, Belgium, Italy
Simplified ALL end user screens to ensure a rapid adoption rate for users in all countries but at the same time required complex reporting to be delivered to senior management. Download the case study
Librapharm
LibraPharm's rapid growth strategy has relied on continued development of strong relationships with authors and readers, attracting new customers and expansion into new markets. To achieve this, LibraPharm recognised its need for a solution which would enable it to identify and leverage its multi-level network of readers, clients, authors, agents and brokers. Download the case study
Exemplas
Business Link Hertfordshire needed to undertake a major change management project.The difficulty they faced was how to best share their customer knowledge across their business. Staff who were starting to come into contact with a customer needed to be able to easily access the entire account history and identify which other sections of the business had also dealt with them. A business might go to them for information and market research on one occasion and then again at a later stage for training or help with investment plans. It was impossible to access from one system, which services had been used and the different future business development plans had been generated. Download the case study