Our Systems Design Consultants will assist your CRM project during the initial phase of your CRM implementation, our CRM System Design consultants will guide you through the various areas of the products and discuss your ideas and goals for the solution. This will enable all concerned to proceed to the configuration stage with confidence.

It is important to plan the way in which the solution will be configured within your organisation in order to maximise the potential of the system from an early stage. The information that is gathered at this stage allows us to formulate a more detailed project plan, to ensure that the CRM solution will meet your immediate and long-term needs and expectations.

Apart from the system design consultants we offer advice and consultancy on a more strategic format where we can help businesses to refine their customer centric strategies, and choose the appropriate processes and solution’s to achieve the best results.

Business CRM Consulting:

• Defining a long-term CRM Strategy
• Audit and assessment of your CRM project
• Customer Surveys
• Advanced CRM workshops
• Process Mapping and identification
• Loyalty Programs
• Data law, Privacy and Anti-Spamming considerations
• Tender writing

We can also help you with generating more prospects for your business.

• Lead Management
• Event Management
• Customer profiling
• Automating processes
• Email marketing
• Direct Mail and Database Marketing
• Data law, Privacy and Anti-Spamming considerations
• Scripts for telemarketing and sales
• Relationship Management 
• Conversion rate improvement