Promote NHS Strategy and Innovation with Microsoft CRM
In addition to providing quality care, NHS, hospitals and healthcare organisations continue to search for ways to increase patient satisfaction and assist patients in proactively managing their overall health. Leveraging the Microsoft Dynamics CRM platform Pythagoras has developed a number of solutions which underpin;
- World Class Commissioning (WCC)
- Integrated Healthcare
- Mobile Working
- Reduced IT Spend
- Compliance
- Long Term Conditions
- Early Detection and Diagnosis
- Reductions in DNAs
The expectations of consumers have increased dramatically in recent years
as commercial businesses have adopted customer relationship management (CRM) technologies to improve service and proactively respond to customers. Healthcare providers traditionally have been hindered by silos of information stored in multiple systems and manual processes that make routine activities challenging. Healthcare organisations are now beginning to look for ways to leverage CRM technologies to increase efficiency, improve patient satisfaction, and even assist in proactively managing patients overall health to leverage CRM technologies to increase efficiency, improve patient satisfaction.
Microsoft Dynamics CRM for Hospitals and the NHS works with familiar Microsoft productivity tools, such as Microsoft Office Outlook, making it easy for healthcare providers to learn and use. Microsoft Dynamics CRM can be integrated with multiple systems and be tailored to automate workflows within and across organisations.
Benefits of Microsoft CRM for Hospitals and the NHS:
- Stakeholder Relationship Management. A single central database for recording, accessing and sharing information about stakeholders, and streamlining the processes of communication with them. Increase referral rates from GP's through improved communications and raised awareness of hospital services.
- Increase Patient Satisfaction. By analysing the performance of routine processes over time (such as admissions, discharges, transfers, and referrals), improvements can be made to eliminate unnecessary steps and increase patient satisfaction.
- Coordinate the Delivery of Care. Customised workflows can be developed to automate care coordination activities between provider organisations, which can help improve patient outcomes while increasing operational efficiency and reducing costs.
- Proactively Manage Chronically Ill Patients. Clinicians can flag patients with specific chronic illnesses and automate targeted, proactive communications to inform them of upcoming educational offerings and remind them of ways to manage their illnesses.
- Improve Community Relations. Targeted outreach campaigns can easily be developed and sent to community members to promote new services and educational offerings. Relationship management tasks and communications with financial donors can be automated to increase efficiency and improve results.
- Extend Existing IT Investments. Existing applications can be integrated and extended by building workflows that can help bridge gaps between separate systems and processes, maximising the value of current IT investments.
The Royal Free chose Pythagoras and Microsoft CRM as the core platform to help them manage relationships, communicate more effectively and promote their services to GPs and patients. Download Royal Free case study.
Download the datasheet for Microsoft CRM for Hospitals and NHS.
Download the PDF for the Top 10 Reason to Use Microsoft CRM Dynamics.
To organise a web demo or an onsite demo of Microsoft CRM for Hospitals and the NHS, email us at info@pythagoras.co.uk or call 0845 850 1550.