Changing from a department focus to a customer / citizen focus.
Web Portal Integration
Providing your citizens with the end-to-end service delivery and self service review functionality desired. Furthermore, workflows route service requests immediately to the right individual or team, improving efficiency.
Remove Data Silos
Providing a 360 degree view of each service case improves the quality and consistency of the services provided, by putting the citizens needs at the heart of everything you do.
Multiple Communication Channels
Providing citizens with the ability to contact you for service requests and updates via multiple channels and importantly, providing a consistent service regardless if it’s via phone, in person or via web self-service.
Citizen insight gained through one centralised solution enables your team to personalise services and marketing communications based on insight. Furthermore, dynamic call scripting and guided questions ensure correct and consistent information capture.
Maximise Staff and Service Efficiency
Our solutions built across Microsoft Dynamics 365 and Office 365 remove the outdated processes and inefficient practices that causes those in the field, delivering services and those in offices to be inefficient in their daily work.
Work on the Move
Take service cases and notes with you and have the ability to update these on the move. Allowing more time to be spent on citizens and the community by delivering more cases per person each day.
Having the ability to report on trends across service cases, citizens and local areas enables greater focus and more intelligent business decisions to be made, improving efficiency.
Reduce Costs and Drive Excellence
With further expected budget constraints over the next five years our solutions leverage the collaboration benefits within Office 365 and Skype for Business, removing the need for costly physical desk space and unnecessary travel expenses (and time); two key areas for reducing costs and potentially required staff numbers.
Work Anytime, Anywhere
Enable employees to work at home or on the move without the need to continually report back to base, saving desk space and money.
Save Travel Costs and Time
Cut expenses and unnecessary travel by conducting HD video and voice conference calls, reducing costs and improving productivity.
New Tech Era for Town Halls
Civic centres may appear to be behind the technology curve compared with the private sector, but they could soon be pioneers of leading-edge systems that until recently were relegated to the realms of science fiction.