Microsoft CRM Top Ten
1 Turns Microsoft Office Outlook into the one
place where you can manage both customer data and communications.
Microsoft Outlook messaging and collaboration client is already the
worlds leading tool for customer communications. Microsoft Dynamics
CRM extends the reach of Microsoft Outlook by turning it into a
tool to manage customer information. It puts lead information,
marketing pitches, and sales call information into once central
location for your sales and marketing staff.
2 - Works tightly with Microsoft Office Excel
so businesses can make decisions on the fly. Microsoft excel
spreadsheet software is a powerful tool for turning data into
information that can be analysed and shared. Microsoft CRM features
an always on connection to Excel that enables you to quickly turn
customer information into dynamic snapshots or PivotChart dynamic
views. These views can help you understand in seconds how a sales
increase or company expansion can benefit the business.
3- Improves Operational efficiency through the
standardisation and streamlining of processes. The Microsoft CRM
adaptive workflow engine enables a business to automate business
processes in ways that employees can use each day. Microsoft CRM
can relieve staff of mundane but vital work. It can automate
time-consuming repetitive tasks, warn staff of open customer
issues, and automatically send important email messages to
customers and partners. So customer requests and orders don't fall
through the cracks.
4- Works the way your business works with Point and
Click system customisation. Microsoft CRM can be tailored
to work the way you business already works. Microsoft Dynamics CRM
forms, relationship links, and customer views can be designed and
modified without complicated programming.
5- Gives the right information to the right
people. Certain employees need certain information. With
Microsoft CRM, system administrators have the tools to make sure
the right information is delivered to the right people, whether
they are using Outlook or the web.
6- Targets your marketing campaigns so you're always in
touch with the right customers. Today is more important
than ever that customers know about special offers and new services
a business offers. Microsoft CRM offers a marketing automation
module that simplifies the following tasks: Building customer and
lead lists, developing marketing campaigns targeted at specific
customers, measuring the results of these campaigns, and developing
follow up marketing efforts.
7- Simplifies service scheduling to keep customers
satisfied . One of the most challenging aspects of
delivery great customer service is ensuring you never let customers
down by missing a service call or appointment. Microsoft CRM
provided a centralised, all in one view of all customer service
requests and service professional calendars.
8- Integrates with your existing systems to
help break down information silos Microsoft Dynamics CRM harnesses
the power of web services through the Microsoft .NET framework. The
latest generation of Microsoft technology enables businesses to
connect isolated, legacy business systems and applications
9- Enhances offline communications so everyone
can be productive regardless of location. . Microsoft CRM has been
designed so your staff can be productive both in the office and on
the road, even if they are not connected to a network. Information
is filtered so that people receive only the information they need
such as meeting updates and sales figures.
10- Builds on the power of SQL server reporting
services to create insightful business reports. The SQL server
reporting services engine is a powerful analytical tool for the
business. The Microsoft Dynamics CRM embedded reporting engine
integrates smoothly with Microsoft SQL server to generate
compelling data reports for business decision makers.
Call us on 0845 850 1550 to organise a demonstration of
Microsoft CRM. Alternatively, please email us at info@pythagoras.co.uk.