Microsoft CRM Service
Improve customer satisfaction and service effectiveness with
Microsoft CRM for Customer Service
Deliver customer information, case management, service history,
and support knowledge directly to the desktops of customer service
representatives and supervisors, giving them the tools to deliver
consistent, efficient service that enhances customer loyalty and
profitability. Microsoft CRM provides a comprehensive customer
service solution that is familiar to users, completely customisable
to your business process, and scalable to meet enterprise
demands.
Microsoft CRM
Service
- Deliver Superior Customer Service.Utilise
multiple interaction
channels, including phone calls, email messages, in-person
communications, and
self-service Web sites to quickly create, manage, and resolve
service issues.
Use streamlined access to cases, customer history, Service Level
Agreements
(SLAs) and a powerful Knowledge Base to support customers
effectively and
productively. Enable customer service representatives to create a
more
consistent service experience using agent scripting provided
through Windows
Workflow Foundation or integrated third party products.
- Manage Work More Efficiently. Create a
productive work environment
for your customer service representatives with Microsoft CRM.
Whether
implemented through Microsoft Office SharePoint Server, within the
context of a
contact center agent desktop, or as a natural extension of
Microsoft Outlook,
Microsoft CRM can help your business to productively manage
customer incidents,
service contacts, and knowledge from a single, scalable business
application.
With the familiar Microsoft CRM interface, your business can
quickly bring new
service representatives up to speed while reducing training
costs.
- Automate Service Processes. Assign, manage,
and resolve support
incidents with automated routing, queuing, and escalation of
service requests,
along with case management, communications tracking, and
auto-response email.
Use Windows® Workflow Foundation to create and execute robust
service processes
that span the customer service organisation. For enterprises
seeking to make
service a core competency of their organisation, Microsoft CRM can
extend
throughout the customer value chain to include other departments
or areas of the
business, as well as partner and supplier organisations.
Call us on 0845 850 1550if you would like to organise a
demonstration on Microsoft CRM, or email us at info@pythagoras.co.uk.