Microsoft Dynamics CRM 2011
Microsoft Dynamics CRM 2011
Microsoft Dynamics CRM 2011 provides new and enhanced features
that help you to increase your organisation's effectiveness and
productivity.
The new and enhanced features in Microsoft Dynamics CRM 2011
offer new levels of user productivity and collaboration. These
features help you meet your specific business needs with a low
total cost of ownership. Microsoft Dynamics CRM 2011 delivers
familiar, intelligent, and connected experiences to increase the
productivity and effectiveness of people inside and outside your
organisation. Sign up for a FREE 30 day trial of Microsoft CRM 2011
online trial.
Microsoft Dynamics CRM 2011 unlocks new opportunities and
provides a single development environment for cloud-based and
on-premise deployments.
Improved Microsoft Office interface
Microsoft Dynamics CRM 2011 introduces a new Office 2010
contextual ribbon for the Microsoft Dynamics CRM Online and
Microsoft Dynamics CRM browser clients and for Microsoft Dynamics
CRM Online for Microsoft Office Outlook. The new ribbon delivers a
consistent, familiar navigation and user experience that helps you
better integrate Microsoft Dynamics CRM Online with your Office
2010 environment.
Advanced user personalisation
Microsoft Dynamics CRM 2011 lets you configure a workspace that
is personalised to meet your unique role and information needs.
Personalising a workspace means that you can set the default pane
and tab that display when you open Microsoft Dynamics CRM Online.
You also have control over what links appear in the workplace view,
how many records appear in lists, how numbers and dates display,
and the language for your user interface. Combine this
personalisation with the new dashboard feature to create a
personalised dashboard for your default view.
Role-based forms and views
Microsoft Dynamics CRM 2011 displays forms and views based on
user roles. This role-tailored design ensures that the business
professionals in your organisation have fast access to the relevant
information they need. Role-based forms and views also prevent
users from viewing data that they are not authorised to view.
Inline data visualisation
In Microsoft Dynamics CRM 2011, you can quickly create and share
inline charts with drill-down intelligence. Using these charts, you
can visually navigate data and uncover new insights that contribute
to your organisation's success. View the charts you create from the
main list of records or from the list of associated records for an
individual record. Share your charts with other users or teams in
the organisation. Import charts created by other users into your
records.
Dashboards
Dashboards are a powerful feature in Microsoft Dynamics CRM
2011. Use a dashboard to see at a glance all the important
information you need to make key business decisions every day.
Assemble and present information from several places in Microsoft
Dynamics CRM Online in a quickly-read format. This means that you
do not have to search multiple areas for the information you want.
Dashboards are easy to create, and are easy to revise as your
changing business needs require.
Better Office Outlook experience
Microsoft Dynamics CRM 2011 improves the integration of
Microsoft Dynamics CRM Online into Microsoft Office Outlook with
the Microsoft Dynamics CRM Online for Microsoft Office Outlook. It
takes full advantage of native Outlook functionality, such as
previews and conditional formatting, and presents Microsoft
Dynamics CRM Online areas as sub-folders in Outlook mail folders.
With a few exceptions, these Microsoft Dynamics CRM Online areas in
Outlook include all of the same functionality as the browser
clients.
Contextual document management
If your organisation uses Microsoft SharePoint Server 2010, you
can easily manage documents that are related to records within a
particular entity. Using Windows SharePoint as your document
depository, the seamless interface in Microsoft Dynamics CRM 2011
allows you to quickly add and edit documents that are associated
with a particular record. When you set up document management,
Microsoft Dynamics CRM Online creates the structure on your Windows
SharePoint site that works with the entities and records that you
want for document management.
Goal management
Microsoft Dynamics CRM 2011 gives you the ability to define key
performance and business health indicators. This way you can track
and measure results against your organisation's goals or metrics.
Easily and quickly define goals for a campaign or fiscal period.
Combine smaller goals, such as for specific teams or territories,
into the overall goals for your organisation. Create a rollup of
all the goals into the actuals that show how you are tracking.
Interactive process dialogs
Microsoft Dynamics CRM 2011 expands its workflow capability by
adding interactive dialogs. Dialogs present a consistent message to
your customers. Also, dialogs collect and process information by
using step-by-step scripts to direct users through every process.
At one level, you can use dialogs to guide customer interactions
and internal processes. At another level, you can increase dialog
performance and versatility by incorporating workflow logic. This
logic invokes automated tasks by using the responses a customer or
user makes during the dialog script.
Cloud development
Microsoft Dynamics CRM 2011 is at the leading edge of cloud
computing. Developers can take advantage of the Windows Azure
platform to develop and deploy custom code for Microsoft Dynamics
CRM Online by using powerful tools, such as Microsoft Visual
Studio. Using the Microsoft .NET Framework 4.0, developers can also
incorporate Microsoft Silverlight, Windows Communication
Foundation, and .NET Language Integrated Query (LINQ) into their
cloud solutions. Cloud development for Microsoft Dynamics CRM 2011
is a powerful tool for customising your Microsoft Dynamics CRM
Online solution for optimal performance and business results.
Solution management
Solutions in Microsoft Dynamics CRM 2011 are a new way to save
customisations and share them with other users. You can create a
solution or import a solution created by a developer outside your
organisation. It is easy to share a solution with other users. A
managed solution can be edited only by specific users. An unmanaged
solution can be edited by any user with an appropriate user role. A
solution can have version numbering, relationships with entities
and other components, and security features based on user
roles.
Microsoft Dynamics Marketplace
Microsoft Dynamics Marketplace is your online solutions catalog.
These solutions help you accelerate and extend your Microsoft
Dynamics CRM Online implementation. Quickly discover and apply
industry-specific applications and extensions from Microsoft and
its partners. Then, Marketplace distributes your solution directly
to you. Microsoft Dynamics Marketplace is fully integrated with
Microsoft Dynamics CRM 2011.
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