Microsoft CRM Online Service

Transform your customer service into a strategic asset with Microsoft Dynamics CRM online customer service solutions. With a 360-degree view of the customer, your agents can resolve issues quickly and reduce handling times with advanced customer service software. By automating processes, you can also reduce costs and help to ensure consistent customer service is delivered across all touch points.

With Microsoft Dynamics CRM online you can deliver customer information, case management, service history, and support knowledge directly to the desktops of agents, customer service representatives (CSRs) and supervisors. Give them easy-to-use tools to deliver consistent, efficient service that enhances customer loyalty to sustain long-term business and increase lifetime value. Microsoft Dynamics CRM online  provides a comprehensive customer service solution that is familiar to users, completely customisable to your business processes, and can scale to meet enterprise demands.

To organise a free 30 day trial of Microsoft Dynamics CRM online complete the following form. Register for FREE 30 Day Microsoft CRM online Trial.

MANAGE EVERY ASPECT OF CUSTOMER SERVICE

Manage cases: Create, assign, and manage cases from initial contact through resolution across multiple channels. Use the same application for phone, e-mail, Web, in-person, and self-service for improved efficiency and faster service.

Manage service levels: Achieve more efficient oversight when you create and maintain service contracts within Microsoft Dynamics CRM online. Manage service level agreements (SLAs), refine business processes, and bill customers accurately.

Manage facilities and resources: Manage service appointments and resources across service sites and locations. Provide greater visibility into service delivery through a single calendar view of service professionals, tools, resources, and facilities.

Manage data: Effortlessly add, change, and manage contact information with tools for bulk data input and robust duplicate detection. Preserve the integrity of your customer data so that you can maximize its value.

Communicate in real time: See the availability and status of co-workers using Microsoft Dynamics CRM online and Microsoft Office Communications Server. Optimise service handling and resource utilisation through instant communications.

To organise a Free 30 day of Microsoft CRM online simply email us at info@pythagoras.co.uk or call us on 0845 850 1550.

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