Microsoft CRM Whitepapers
Improving Sales Productivity with Microsoft CRM - White
Paper. In boom times or not, increasing sales revenue is
nearly always a top business objective for enterprises large and
small. The key question, of course, is how? As you'll learn in this
white paper, increasing sales productivity is one popular way to
improve the top line of any business. When all is said and done,
however, productivity is based on the ability of individual sales
professionals to achieve their objectives. While it is clearly
important for reps to meet individual revenue targets (quotas),
everything they do must be aligned with the revenue and business
objectives of their enterprise.
So the main focus of this white paper is about revealing key
factors in sales rep productivity, including what helps improve
their efficiency (increasing selling time) and effectiveness
(getting better results from the available selling time). Both are
important and require strong leadership and teamwork between the
sales and IT departments.
Microsoft Dynamics CRM Customer Relationship Management:
The Winning Strategy in a Challenging Economy - white
Paper
Microsoft Dynamics CRM Optimising and Maintaining
Performance
This white paper is intended to complement, rather than replace,
existing resources that are specific to optimising and maintaining
the components that make up a MS Dynamics CRM implementation. To
that end, this document provides relevant context for each topic,
information on maintaining and optimising that component
specifically within the MS Dynamics CRM implementation, and links
to related resources that may offer additional guidance for a
particular environment.
Microsoft CRM Integration White Paper
This paper outlines the functionality and design of features that
enable Microsoft® Business Solutions CRM to integrate with other
Microsoft Business Solutions applications, as well as with
third-party applications. This functionality helps businesses
synchronise data across disparate systems and customise how this
data is synchronised.
Ten Secrets of Successful CRM
Practitioners
Successful users of customer relationship management have long
known the secrets of CRM, and those enterprises that don't will
often fail. All organisations can benefit from the best practices
that form the foundation of CRM.
Drive Revenue Through Information-Driven
Selling
The key business driver behind most companies' CRM efforts is the
need to increase sales revenue. All too often, companies want to
quickly purchase
salesforce automation (SFA) software without understanding four
important considerations: 1) their business problems, 2) their
sales processes, 3) valuable access to enterprise information and
4) availability of tools to drive revenue generation while
improving efficiency and effectiveness.
Impact of Bad data
It is in the interest of every organisation to keep their
customers satisfied. A successful strategy, however, should focus
as much upon looking after customer data as taking care of
individuals themselves.
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