Microsoft CRM Accelerators
There are new CRM Accelerators for Microsoft Dynamics CRM that help organisations reduce costs and establish business insight across social networks, channel-centric organisations and Web interaction channels.
As with all CRM Accelerators, they are available at no additional cost to current Microsoft Dynamics CRM customers. These solutions can be deployed as packaged extensions to Microsoft Dynamics CRM or used to help develop new solutions, allowing organisations to help improve the time to value in tailoring Microsoft Dynamics CRM to their business needs.
Event Management Accelerator
The event management accelerator gives companies the ability to easily manage the planning, execution, tracking and reporting requirements for events. The event management accelerator focuses on three areas of event management, namely:
- Event Planning: logistics around an event such as:
- Booking the venue
- Presenters
- Catering
- Presentation content preparation
- Event Attendance: all aspects around managing the attendees such as:
- Inviting the target audience via phone, fax, letter and email
- Managing registrations via phone, letter, fax, email and web
- Tracking all people who actually attended the event
- Event Review: Microsoft Dynamics CRM reports that measure the effectiveness of the event:
- How many people attended the event?
- What was the revenue impact of the event?
A core component of the event management accelerator will be a web application that customers and partners can deploy to allow web registration for their events and track these registrations in Microsoft Dynamics CRM.
Social Networking Accelerator
The Social Networking Accelerator allows business professionals to monitor and analyse customers’ conversations on social networking sites, and as a result, provides real-time status updates about their products and services. This accelerator delivers integration with Twitter. Other networks will be introduced in future releases.
Partner Relationship Management (PRM) Accelerator
The Partner Relationship Management (PRM) Accelerator allows businesses to use Microsoft Dynamics CRM to distribute sales leads and centrally manage sales opportunities across channel partners. It provides pre-built extensions to the Microsoft Dynamics CRM sales force automation functionality, including new data entities, workflow and reports. Using the PRM Accelerator, companies can jointly manage sales processes with their channel partners through a centralised Web portal, as well as extend this integration to automate additional business processes.
Portal Integration Accelerator
The Portal Integration Accelerator easily connects Microsoft Dynamics CRM to an organisation’s Web experience. With this added capability, a business analyst can use point-and-click configuration — as opposed to Web development — to rapidly extend to the Internet any business process and drive costs out of everyday business interactions.
To date, CRM Accelerators have exceeded 50,000 downloads to drive new customer value and partner innovation with Microsoft Dynamics CRM. Contact us at 0845 850 1550, or email us at info@pythagoras.co.uk for more information about how Microsoft CRM Accelerators can help your business.