Microsoft Dynamics CRM Outlook Integration
For a business that wants to grow and succeed, few things matter more than connecting with customers. But adopting CRM (customer relationship management) software has been difficult for many organisations. CRM software can be complex and difficult to learn. And employees might require time to gain proficiency. Employees can sometimes even resist adopting CRM software because it forces change in their work routines.
Microsoft has brought CRM software into a new era with Microsoft Dynamics CRM. It is a flexible CRM solution that works the way a company works, adapting to each business culture with its unique way of responding to customers. Microsoft CRM integrates with Microsoft Outlook.
Benefits of Microsoft Outlook Integration include:
- Improved customer service – all customer communication can be tracked in the CRM system even as employees work from Outlook.
- Enhanced efficiency and increased productivity – employees can have faster access to vital customer information from within Outlook.
- CRM implementation success – internal staff adoption rates are higher as staff can use the CRM system from within the familiar Outlook interface.
The foremost design objective in creating Microsoft CRM was tighter integration with Microsoft Office Outlook, the most used application in the Office suite. Tighter Outlook integration means less application-switching, faster adoption by users, and higher productivity for every customer-facing employee in your organisation. Users can look up customer information, send and manage email, set up appointments, and capture customer discussions – all without ever leaving Outlook.
To organise a demonstration on how Microsoft CRM can integrate with your current Outlook setup, please call us on 0845 850 1550, or email us at info@pythagoras.co.uk.