Microsoft DynamicsTM CRM Service
Appointment Scheduling Software:
Helping your company reduce inefficiencies while improving customer service
Microsoft Dynamics CRM includes a built-in Service Scheduling and dispatch system that provides a centralised, consolidated view of your professional service workers' calendars and schedules. Your service dispatcher and service delivery staff can use the Service Scheduling functionality to easily search for available time slots, specialised talents, and capital resources (such as trucks) and to promptly schedule service appointments for customers. Microsoft CRM helps you reduce resource inefficiencies and deliver prompt, accurate service to customers, strengthening customer satisfaction.
For many businesses, a high priority of customer service is effectively scheduling service appointments. Doctor and dentist offices, tax services, electricians, and many other businesses need an automated, efficient way to track resource availability and plan for staffing needs. Businesses such as these need to understand what resources are required for each service and when those resources are available. And, of course, your customers want service that is on time and on target. A service appointment gone wrong can damage your standing with customers.
Microsoft CRM includes an appointment-based service scheduling capability that enables you to define your services, resources, work schedules, and service locations. A sophisticated scheduling engine manages appointment booking and service availability according to your business rules. You can adjust it to optimise scheduling and reduce resource usage and costs. Point-and-click reports help service managers identify trends and adjust services and resources to meet demand. And because service scheduling is an integral part of Microsoft CRM, your staff can easily reference customer histories, demographics, and preferences in scheduling services. This functionality enables you to deliver more personalised, customised service as well as feed customer service histories back into your marketing and sales processes.
- Automate service scheduling and centralise dispatching of resources and services
- Improve customer satisfaction with timely delivery of accurate services Enhance productivity, optimise resource usage, and lower operational costs
- Meet response time commitments and avoid penalties
- Keep customers informed by setting initial expectations and keeping them apprised of scheduling updates if circumstances change
- Adjust resource assignments in real time to meet high priority requests
With Service Scheduling in Microsoft CRM, you can centralise and automate scheduling, simplifying the work involved in booking appointments and improving service delivery to customers. One more way Microsoft CRM helps you get closer to customers and work more efficiently.
Call us on 0845 850 1550 if you would like to organise a demonstration on Microsoft CRM, or email us at sales@pythagoras.co.uk.