Mobile CRM for Field Service Professionals
Wireless CRM for Customer Service and Support Professionals improves customer satisfaction levels.
In today's competitive landscape, service organisations need comprehensive and accurate information when servicing customers off site. Your dispatch operators need real-time field updates, and your field service technicians need access to the latest information stored against customers.
Mobile customer service and support professionals can now instantly access all the customer information they need when they are in the field via Wireless CRM for Field Service on their handheld device.
You can improve field service responsiveness by giving mobile field service and work dispatchers a single, unified view of all the information they need.
Benefits and Features of Wireless CRM for Field Service Professionals:
- Improves customer satisfaction and responsiveness
- Increase field operations productivity
- Improves field service scheduling visibility
- Nothing falls through the cracks
- Reduce time to resolution
- Encourage self-service
- Instant access to customer service issues
- Always be prepared to assist clients
- Get a 360-degree view
- Real-time access to cases, solutions, and other customer service information
- Logging and tracking of activities and tasks
- Edit, delete, add, and view capabilities for mobile service professionals.
Pythagoras offers a number of Wireless CRM for Field Service professionals that will give field service professionals a single unified view of all the information they need so they can better serve clients and improve customer satisfaction. Your field service professionals can now manage their customer contacts, activities, support calls, service level agreements, and technical enquiries all from one handheld device.
For more information or to book a demonstration please call us on 0845 850 1550 or email us at sales@pythagoras.co.uk.