Microsoft CRM 4.0 User
One of the the main improvements in MS CRM 4.0 is in the area of productivity and user friendliness, so the crm system is easier to use. These improvements include:
- Internet-facing deployments
- Access to Dynamics CRM without a VPN
- Smart Start
- Reports available
- Smart Nav
- Improved outlook optimisation
- Email made easy
- Smart search
- Improved Excel integration
- International currencies
Microsoft CRM 4.0 has a new feature called Smart Start, which informs users of various processes and gives better insite.

Microsoft CRM 4.0 has new Bulk email selection and tracking and new CRM
Smart Email Matching (eliminates dependency on token).
