How our managed services team engage
At the core of Pythagoras Managed Services is our alignment with today’s industry best practices for IT service management. These best practices are processes and procedures that can be applied when working with any organisation to ensure robust structured governance and control of its IT services.
Service in the solution lifecycle
Our engagement starts at the Service Design phase of any project, ensuring not just the design of the technology and business processes, but also how the platform, which Pythagoras will deliver, can be best deployed, managed and supported going forward. After Service Design is complete we enter Service Transition and from there through to Service Operation, allowing a clear path for your teams to get maximum support and service for the platform we have deployed.
Service transition
In order to ensure a smooth pivot from project delivery into ongoing service, Pythagoras has a clearly defined Service Transition process. We engage during the user acceptance testing (UAT) phase of a project, ensuring that specific supporting documentation is produced; clear communication and escalation plans are in place for ongoing service; discuss any go-live or other support services that may be needed, and in turn provide dedicated training to members of our service desk about your platform.
Engage during UAT
Support Onsite Elaboration
Produce Transitions Document
Handover Sessions with Delivery Team
Support Introduction and Set-up
If you have a pre-existing solution and you would like Pythagoras to provide support and services against this, the process is very similar. A member of our consulting team will conduct an initial health check and audit of the environment, highlighting any recommendations as a result. This will then provide a solid set of documentation and understanding of your platform, which will allow us to proceed with the rest of the standard transition process.
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