Sage CRM Advanced Features
We have listed below some of the advanced features of Sage CRM.
Please contact us at Pythagoras if you need to discuss any features
or requirements in more detail.
Automated Process Workflow
With Sage CRM Workflow, businesses can automate pre-determined
business rules across all channels, departments and employees. To
help assess and design workflow, Sage CRM provides graphical views
of the process and its development patterns. In combination with
email integration, workflow ensures that actions requiring
attention or escalation are automatically being routed to the
correct employees or partners. Sage CRM creates a confidence among
employees that issues are not going to fall through the cracks and
frees their time to perform more important tasks.
Computer Telephony Integration
Sage CRM combines a fully integrated CRM solution with
interactive inbound and outbound telephony automation. Contact
centers are provided access to the same single point of
communication the rest of the enterprise shares. A customer's
complete CRM history including fax, personal visits, phone and
email is viewed through automated screen "pop-up" functionality and
gives the support employees an enterprise view of the customer
experience. Full on-screen auto-dial and phone functionality allows
your support staff to perform necessary tasks through the system
interface rather than the phone system. Sage CRM provides full
integration to all standard third party telephony software
leveraging existing automation such as call escalation, routing,
call queuing and reporting functionality. A central repository for
all customer data Sage CRM provides easy-to-use, real-time
access to information your support staff needs to resolve customer
issues quickly and efficiently, reducing call times and increasing
the efficiency of your call center.
Customisations
Sage CRM provides customisation tools that allow businesses to
rapidly modify all aspects of the system. Sage CRM's open
architecture greatly reduces development and maintenance costs and
allows seamless integration with other mission-critical
applications across your enterprise. With easy-to-use, on-screen
tools, managers and administrators can create and modify fields,
screens, tabs, tables, views, scripts, and security settings on the
fly. Sage CRM customisation functionality allows quick-and-easy
user-specific modifications to interfaces and data and ensures Sage
CRM can be easily adapted to your business requirements.
Global Deployment
Sage CRM provides multicurrency, multi-lingual support from a
single code base - English U.K., English USA, French, German,
Spanish, Dutch and Japanese - making this solution the logical
choice for businesses around the world. Sage CRM 's single server
installation and web browser access allow employees, partners and
customers alike to view the information they need to get the job
done, anytime, from anywhere in the world.
Web Self-service
Sage CRM Web Self-service allows customers to access or request
services and support over the web. Customers can receive
information based on their preferences, requests and histories,
providing them a single point of contact for information about your
products and company through designed customer and partner portals.
Allow your channel partners access to shared workflow,
lead-tracking, inquiries, invoicing and customer information. Sage
CRM allows your customers 24/7 access to information they want.
For more information, please contact one of our product
specialists on
0845 850 1550, or email us at info@pythagoras.co.uk.