SalesLogix CRM Customer Service
Track and Resolve Customer Questions, Issues and Requests
Sage SalesLogix Customer Service provides the advanced issue
tracking and resolution tools needed to quickly resolve customer
questions, issues, and requests and deliver a high-quality customer
experience. Each service ticket created contains detailed
information including a unique ticket ID number, contact info,
type, status, urgency, assignment, date required, and service
contract details.
SalesLogix CRM Customer Service delivers powerful issue tracking
and resolution tools to maximize customer satisfaction and loyalty.
SalesLogix Customer Service is part of the integrated SalesLogix
customer relationship management suite, which also includes Sales,
Marketing and Support automation solutions.
From within a ticket, employees can search for solutions
or schedule activities (phone calls, meetings, or to-dos) to
follow-up on open issues. Service reps can also easily communicate
with customers by sending email with attachments such as white
papers, quotes, or product info. Tickets are associated with
Accounts and Contacts, so a record of all service interactions,
past and pending, is maintained in Sage SalesLogix and can be
viewed by employees from across your organisation.
SalesLogix Customer Service Key Features
- Ticket Management
- Service Contract Management
- Web Customer Portal
- Back-Office Integration
- Speed search / knowledge base
- Integrated CRM Benefits
- Activites and Communications
- Communication and Workflow
- Windows, Web and Wireless
- Reporting
See also:
SalesLogix CRM
SalesLogix Sales
SalesLogix Support
For more information or to book a demonstration, please contact
the Pythagoras sales team on 0845 850 1550, or email us at info@pythagoras.co.uk.