SalesLogix CRM Support
SalesLogix CRM Support provides powerful capabilities for
tracking, managing and resolving product support issues. SalesLogix
Support is part of the integrated SalesLogix customer relationship
management suite, which also includes Sales, Marketing and Customer
Service automation solutions.
Sales and Marketing deliver customers to your business, but your
Customer Support department keeps them with you for the long haul.
With the costs of acquiring new customers 5-10 times higher than
retaining existing customers, support solutions designed to help
foster lasting relationships with your customers have a tremendous
impact on the bottom line.
To deliver beyond your customers' expectations and exceed your
support department's performance goals, support professionals must
be able to resolve issues quickly and effectively. Sage SalesLogix
Support provides the advanced issue tracking and resolution tools
as well as access to relevant customer data-including products
purchased, ticket and defect history, and maintenance contract
status-needed to maximise the effectiveness of each interaction
with your customers. SalesLogix Support also provides powerful
self-service support solutions via the Web, reducing transaction
costs and allowing your customers around the world to get the
support they need.
Sage SalesLogix Support Key Features:
- Account and Contact Management
- Asset Management
- Ticket Management
- Sales and Support Intrgration
- Service Contract Management
- Reporting
- Speedsearch Knowledge Base
- Defect Ticketing
- Web Customer Portal
- Returns
Streamline Support Center Activities
Sage SalesLogix customer support automation software provides
advanced issue tracking and resolution tools, enabling you to
exceed customer expectations and internal performance goals. Manage
call and defect tracking, service contract renewals, and
returns.
See also:
SalesLogix CRM
SalesLogix Sales
For more information or to book a demonstration, please contact
the Pythagoras Sales team on 0845 850 1550.Email: sales@pythagoras.co.uk