Sage CRM Case Studies
Below is a sample selection of Sage CRM Case studies from different industry sectors.
Scientific and Chemical Supplies
"Sales staff out in the field and the customer service teams back in the office can share key information on customers, whether a request, quotation, order or complaint." Philip Palster, Operations Director, Scientific and Chemical Supplies Ltd
Sector: Chemicals
IONA
"We wanted to improve our view of the customer at any given time throughout the sales cycle. We also needed a more automated way to track and assign customer leads, a better way of capturing all our customer contacts, and a way of delivering more timely and accurate reports." Cormac Ó Foghlù, Worldwide Infrastructure Manager, IONA
Sector: High Tech
Tensar
"Sage CRM was the only solution that addressed our requirements in all three areas - customer database, workflow automation and content management". Tim Oliver, Global Marketing Manager, Tensar
Sector: Manufacturing
Stapleton's Tyre Services
"In a highly competitive market such as ours, you need a sharp edge in delivering customer care, and transparency of data is an essential element. Sage CRM helps by creating a centralised repository shared by all our teams – call centre staff and sales people." Andy Scaplehorn, IT Manager, Stapleton's Tyre Services
Sector: Retail services
Tilney Investment Management
"We used the hosted version through a six-month evaluation period. It meant that, at the end of the evaluation we could either pull away without losing anything or have a complete blueprint of the system we wanted to use." Lee Wilson, Group Marketing Manager, Tilney Investment Management
Sector: Finance
Insight Investment
"Where Sage CRM stood out was that, as a web-delivered product, it had an interface with which our users would be familiar and would only require a single implementation. This architecture also had positive implications for scalability, which suited our company during the rapid growth phase." Adam Pope, Manager IT Sales and Marketing, Insight Investment
Sector: Finance
ITM Group
"One of the proofs of the success and stability of the system became apparent when our key administrator left to go on maternity leave for 6 months. The system was so well built that it continued to run with minimal issues, and any that did arise were quickly dealt with in combination with the excellent support team at Sage." Neil Curtis, Head of Marketing ITM Group
Sector: Communications
J. Coates
“We are very happy with Sage CRM it has made a world of difference to the way we run business, we have a full view of all sales opportunities and looking at last quarter results we have seen an increase in profits, I would credit most of this increase to the deployment of Sage CRM .” Andrew Eburne, Sales Director, J.Coates
Sector: Transport
To discuss Sage CRM in more detail, please call one of our product specialists on 0845 850 1550, or email us at sales@pythagoras.co.uk