SalesLogix CRM Customer Service
Track and Resolve Customer Questions, Issues and Requests
Sage SalesLogix Customer Service provides the advanced issue tracking and resolution tools needed to quickly resolve customer questions, issues, and requests and deliver a high-quality customer experience. Each service ticket created contains detailed information including a unique ticket ID number, contact info, type, status, urgency, assignment, date required, and service contract details.
SalesLogix CRM Customer Service delivers powerful issue tracking and resolution tools to maximize customer satisfaction and loyalty. SalesLogix Customer Service is part of the integrated SalesLogix customer relationship management suite, which also includes Sales, Marketing and Support automation solutions.
From within a ticket, employees can search for solutions or schedule activities (phone calls, meetings, or to-dos) to follow-up on open issues. Service reps can also easily communicate with customers by sending email with attachments such as white papers, quotes, or product info. Tickets are associated with Accounts and Contacts, so a record of all service interactions, past and pending, is maintained in Sage SalesLogix and can be viewed by employees from across your organisation.
See also:
SalesLogix CRM
SalesLogix Sales
SalesLogix Support
For more information or to book a demonstration, please contact the Pythagoras sales team on 0845 850 1550, or email us at info@pythagoras.co.uk.