SalesLogix CRM Support
SalesLogix CRM Support provides powerful capabilities for tracking, managing and resolving product support issues. SalesLogix Support is part of the integrated SalesLogix customer relationship management suite, which also includes Sales, Marketing and Customer Service automation solutions.
Sales and Marketing deliver customers to your business, but your Customer Support department keeps them with you for the long haul. With the costs of acquiring new customers 5-10 times higher than retaining existing customers, support solutions designed to help foster lasting relationships with your customers have a tremendous impact on the bottom line.
To deliver beyond your customers’ expectations and exceed your support department’s performance goals, support professionals must be able to resolve issues quickly and effectively. Sage SalesLogix Support provides the advanced issue tracking and resolution tools as well as access to relevant customer data—including products purchased, ticket and defect history, and maintenance contract status—needed to maximise the effectiveness of each interaction with your customers. SalesLogix Support also provides powerful self-service support solutions via the Web, reducing transaction costs and allowing your customers around the world to get the support they need.
Streamline Support Center Activities
Sage SalesLogix customer support automation software provides advanced issue tracking and resolution tools, enabling you to exceed customer expectations and internal performance goals. Manage call and defect tracking, service contract renewals, and returns.
See also:
SalesLogix CRM
Saleslogix sales
Saleslogix service
For more information or to book a demonstration, please contact the Pythagoras Sales team on 0845 850 1550.
Email: sales@pythagoras.co.uk
Download the SalesLogix CRM Support Module brochure: