Microsoft Social Engagement
Within Microsoft Dynamics CRM
Improving and increasing touch points with customers and prospects is a critical component for marketing, sales and service teams as they strive to drive awareness and opportunity, close business and provide the very best levels of service.
At the heart of your marketing and sales unit, Microsoft Social Engagement provides industry leading monitoring and listening across key social channels, right from within Microsoft Dynamics CRM
Closely monitor your competitors messaging and positioning and be ready to proactively jump on opportunities that may arise.
Customer service teams are empowered to act proactively and utilise Microsoft Social Engagement in order to highlight potential issues before they arise and communicate effectively, retaining customers and turning them into a true advocate of your organisation.