CRM Manufacturing Benefits
Many manufacturing companies have complex relationships with
customers and suppliers and finding a way to effectively manage crm
in manufacturing can bring huge benefits to your organisation. Microsoft CRM
for Manufacturing can bring real substantial cost savings and
benefits. Some of the main benefits for Microsoft CRM for
Manufacturing are:
CRM for Manufacturing Drives Sales
Excellence
Drive sales performance by giving salespeople a centralised system
to track opportunities and communicate with customers and
prospects. Improve demand forecasting, create key performance
indicators, monitor critical success drivers, and react quickly to
changing business conditions.
Managed Channel Relationships with CRM for
Manufacturing
Manufacturers need to stay on top of all channel partners, on both
the demand and supply sides, to optimise the flow of product to
customers. Develop team sites to track product availability and
sales penetration, and be ready to react quickly to changing
markets.
Centralised Customer Information
Use comprehensive, searchable customer data to improve
productivity and responsiveness to changes in market conditions.
Record and manage interactions, track projects, and view
comprehensive customer scorecards.
Workflow Automation with CRM
Manufacturing
Integrated workflow capabilities span the entire Microsoft
Dynamics CRM system, allowing you to automate routine tasks,
escalate activities based on other events (such as age or urgency),
and ensure compliance and conformity to corporate policies.
CRM for Manufacturing offers up to date Business
Intelligence
Manufacturers operate in a fast-moving business environment, with
less time than ever to exploit competitive advantages. Keep a close
eye on emerging sales trends to help ensure sales personnel are
working on the most important activities at all times. Take
advantage of automated alerts, workflow, and forecasting
capabilities to proactively manage customer demand, inventory
availability, production schedules, and more. Know which products
are most profitable, which customers are essential to your success,
and which resources are costing you money.
Manage all your Manufacturing campaigns in
CRM
Track and coordinate marketing campaigns with sales efforts, and
identify how current campaigns are impacting sales. Automated
alerts and customisable workflow can help sales representatives
maximise opportunities to get your most popular, and most
profitable, products in front of your customers more quickly.
Helpdesk and Support Automation
Integrated service management provides case management and
trouble-ticket tracking. Customer and partner Web based
self-service capabilities allow you to streamline and improve your
technical and product support services.
Familiar Look and Feel
Give sales and service personnel a user interface that is designed
to work like and with the Microsoft® Office system productivity
tools they already know and use, helping to increase user uptake
and lower cost of learning.
Integration with Existing Systems and Industry- Specific
Partner Solutions
Easily integrate Microsoft Dynamics CRM with other key business
systems you currently rely on, such as ERP, PLM, supply chain
visibility, and manufacturing applications, helping to maximize the
value of technology investments and to provide a full view of the
customer relationship.
For more information or to book a demonstration, please contact
the Pythagoras sales team on 0845 850 1550, or email us at info@pythagoras.co.uk.