Microsoft CRM for NHS Hospitals and Healthcare
Promote NHS Strategy and Innovation with Microsoft CRM
In addition to providing quality care, NHS, hospitals and
healthcare organisations continue to search for ways to increase
patient satisfaction and assist patients in proactively managing
their overall health. Leveraging the Microsoft Dynamics CRM
platform Pythagoras has developed a number of solutions which
underpin;
- World Class Commissioning (WCC)
- Integrated Healthcare
- Mobile Working
- Reduced IT Spend
- Compliance
- Long Term Conditions
- Early Detection and Diagnosis
- Reductions in DNAs
The expectations of consumers have increased dramatically in
recent years
as commercial businesses have adopted customer relationship
management (CRM) technologies to improve service and proactively
respond to customers. Healthcare providers traditionally have been
hindered by silos of information stored in multiple systems and
manual processes that make routine activities challenging.
Healthcare organisations are now beginning to look for ways to
leverage CRM technologies to increase efficiency, improve patient
satisfaction, and even assist in proactively managing patients
overall health to leverage CRM technologies to increase efficiency,
improve patient satisfaction.
Microsoft Dynamics CRM for Hospitals and the NHS works with
familiar Microsoft productivity tools, such as Microsoft Office
Outlook, making it easy for healthcare providers to learn and use.
Microsoft Dynamics CRM can be integrated with multiple systems and
be tailored to automate workflows within and across
organisations.
Benefits of Microsoft CRM for Hospitals and the
NHS:
Stakeholder Relationship Management. A single central database
for recording, accessing and sharing information about
stakeholders, and streamlining the processes of communication with
them. Increase referral rates from GP's through improved
communications and raised awareness of hospital services.
Increase Patient Satisfaction. By analysing the
performance of routine processes over time (such as admissions,
discharges, transfers, and referrals), improvements can be made to
eliminate unnecessary steps and increase patient satisfaction.
Coordinate the Delivery of Care. Customised
workflows can be developed to automate care coordination activities
between provider organisations, which can help improve patient
outcomes while increasing operational efficiency and reducing
costs.
Proactively Manage Chronically Ill Patients.
Clinicians can flag patients with specific chronic illnesses and
automate targeted, proactive communications to inform them of
upcoming educational offerings and remind them of ways to manage
their illnesses.
Improve Community Relations. Targeted outreach
campaigns can easily be developed and sent to community members to
promote new services and educational offerings. Relationship
management tasks and communications with financial donors can be
automated to increase efficiency and improve results.
Extend Existing IT Investments. Existing
applications can be integrated and extended by building workflows
that can help bridge gaps between separate systems and processes,
maximising the value of current IT investments.
The Royal Free chose Pythagoras and Microsoft CRM as the core
platform to help them manage relationships, communicate more
effectively and promote their services to GPs and patients. See more about this
Case Study.
To organise a web demo or an onsite demo of Microsoft CRM for
Hospitals and the NHS, email us at info@pythagoras.co.uk or
call 0845 850 1550.