Microsoft have just announced that they will be releasing the next version of their customer engagement solution –Dynamics CRM 2016 in Q4 later this year!
This is our most comprehensive CRM release and a milestone in the company’s efforts to reinvent productivity
Microsoft Dynamics CRM is enjoying a great wave of success at the moment and have confidently positioned themselves as market leaders and continue to champion the way forward in business productivity and processes. Particularly, Dynamics CRM and the Office 365 suite of applications have been built to work seamlessly together, allowing for significant collaboration opportunities between colleagues and ease of sharing which has had a great impact in workplaces where Microsoft products have been installed.
Using Dynamics CRM, customers are achieving more than ever as the ability to track relationships and identify prospects from a central system, has enabled employees to access up-to-date and complete information wherever they are, across a number of devices; organisations are witnessing their sales teams consistently exceed their monthly targets.
So what new features are available in Dynamics CRM 2016?
Microsoft have designed Dynamics CRM 2016 to allow customer-facing employees to manage their daily activities in a single experience, removing the nuisance of having to switch between applications and getting distracted.
The new capabilities include:
Away from productivity, Microsoft have also hinted that Dynamics CRM 2016 will be game changing in areas of intelligence, mobility and service. Marketing and social engagement will also continue to be invested in.
For more information about this latest CRM release or to discuss how we can meet your organisational needs, please contact us.