Top Ten Takeaways from eXtremeCRM Warsaw 2016

In April, a group of our experts travelled to Warsaw in Poland to attend eXtreme CRM Europe, the premier event focused purely on Microsoft Dynamics CRM. Here are the top 10 key insights our experts gained from the event in one easy post:

1. Internet of Things (IoT)

A buzz word for the whole event! This allows CRM to connect to any system or to any data in the world.

2. Big Data with Azure

A major takeaway was to leverage the power of Azure. For example use Azure Machine learning to predict the future based on data analysis! Let Azure do the heavy processing and let CRM do what CRM does best.

3. Extended SLA

SLA functionality will now be available on all entities not just for cases.

4. Enhanced Designer for Business Process Flows

Microsoft to include extra intelligence when using business process flows, including how long we spend in each process stage.

5. Sync Offline CRM Content for Mobile

Excellent for those of you on the move.

6. Portals part of CRM

Build portals in CRM with enhanced CMS (point and click), includes a responsive design, all of which is highly scalable. 4 example portals will be included for: Partner, Customer Service, Self Service and Internal Support.

7. Organisational Insights

By using Bing we are able to surface real-time account information in CRM per account record and show via a timeline.

8. Project Service (field one)

Key features of the project service component of field one will include the following:

  • Project Planning
  • Resource Management (utilisation and scheduling)
  • Team Collaboration
  • Time and Expenses

For more information, please click here.

9. Learning Part

Data driven UX to help empower staff (seasoned or new-starters). We can embed bespoke videos to help demonstrate how to use new features on the appropriate CRM pages.

10. CRM Integration with Office 365 Outlook

Track, set regarding and integrate with Office Groups all in Office 365 web browser. Excellent.