In April, a group of our experts travelled to Warsaw in Poland to attend eXtreme CRM Europe, the premier event focused purely on Microsoft Dynamics CRM. Here are the top 10 key insights our experts gained from the event in one easy post:
1. Internet of Things (IoT)
A buzz word for the whole event! This allows CRM to connect to any system or to any data in the world.
A major takeaway was to leverage the power of Azure. For example use Azure Machine learning to predict the future based on data analysis! Let Azure do the heavy processing and let CRM do what CRM does best.
3. Extended SLA
SLA functionality will now be available on all entities not just for cases.
4. Enhanced Designer for Business Process Flows
Microsoft to include extra intelligence when using business process flows, including how long we spend in each process stage.
5. Sync Offline CRM Content for Mobile
Excellent for those of you on the move.
6. Portals part of CRM
Build portals in CRM with enhanced CMS (point and click), includes a responsive design, all of which is highly scalable. 4 example portals will be included for: Partner, Customer Service, Self Service and Internal Support.
7. Organisational Insights
By using Bing we are able to surface real-time account information in CRM per account record and show via a timeline.
8. Project Service (field one)
Key features of the project service component of field one will include the following:
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