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Six Things to Consider when Delivering a Successful Digital Transformation Project within Local & Regional Government
As presented by Rob Musekiwa, Digital Transformation Director, City of Wolverhampton Council and Pythagoras at the UK Authority local digital transformation event in association with Microsoft, on 13th December 2016
Without executive support, your transformation is going to fail
The first thing you need to do if you are thinking about transformation, is making sure you have that executive support. If you can go higher than the executive into the Councillors then do, but have someone who can champion what you are doing.
Most organisations have different moving parts and it is about getting all those parts working together. Make sure that you are not just speaking to customer services, but making sure you’re talking to customer services and waste management; customer services and whoever else is doing the back-office processes, that’s going to be critical. So as you go forward, you are going to need to get those engagements, you are going to need to engage with those stakeholders.
Integrate, do not try to replicate
Use what you have; most of us have already invested in Microsoft products or products that do case management. It is much easier to try to integrate systems you already have, that you already know; you should try to integrate where you can.
Get everyone thinking about innovation, it is not just for those doing the digital transformation. If you look into your organisations, into the different people doing social care, they already have ideas about how they can actually move things forward and how digital can help them. Find a way of taking all that information and shaping it, allowing it to shape your digital transformation.
Where you can, make it simple; take twenty steps and make them five steps if you can.
Make use of your partners
You are not going to be able, right from the starting point, to quickly get up to where you can show something without a partner’s help. We had Pythagoras and within four months, we went from a standing start to having replaced our existing CRM product that had been there for ten years that people had tried to change about three times before. Get your partners in; develop your own internal team as you are working with your partner, so you have the capability as you go forward.
Watch the Video
Watch the full video of Ian Robson, Business Development Manager for Local & Regional Government, Pythagoras and Rob Musekiwa, City of Wolverhampton Council, demonstrate how Bot technology can interface with citizens to streamline key life stage local authority processes.
Read the Report
Click here to access our article about the new technology era for Town Halls as seen recently in the Public Sector Technology Report in The Times.
/wp-content/uploads/2019/02/Six-signs-its-time-for-a-CRM-update-002.jpg450800Kate Alexander/wp-content/uploads/2018/03/Pythagoras-Logo.svgKate Alexander2019-02-28 12:53:242019-02-28 12:53:24Six signs it's time for a CRM update