Desktop Support Engineer – IT Team


The Role

You will support the business by ensuring high quality network administration, hardware & software support, and professional customer service to the company’s users and to clients from time to time. (Approx 110 users across 3 offices – Maidenhead, London and Birmingham).

Typical Responsibilities:

  • Manage the IT support queue to ensure staff receive high quality support by resolving all first line issues.

  • Maintain the asset register and other IT records as required.

  • Provision and maintain all hardware for new starters and existing colleagues, including covering IT in new starter induction.

  • Provide technical advice and guidance to colleagues across our three offices.

  • Create virtual machines for Dynamics and SharePoint CRM platforms as required.

  • Assist the Managed Services team in administering our on premise and cloud based IT systems.

  • Assist the IT team in managing the LAN and WAN infrastructure.

  • Assisting with new and existing IT projects.

  • Assisting with office moves, setting up workstations and other general duties related to IT support.

  • The role will include occasional out of hours and weekend working with prior notice.

Your Skills and Experience:

  • Excellent customer service and communication skills with a tenacity to get things done.

  • Ability to organise own work and manage priorities working methodically through tasks.

  • Experience of delivering desktop support in a fast paced environment.

  • Approachable and flexible, always willing to support the team.

Key Technical Skills:

Windows 10 and Office 2016 / 2019
Windows Server 2008 R2, 2012, 2012 R2, 2016 and 2019
Office 365 administration
Clustering and Hyper-V
Service management & ticketing systems
Networking, IP4, VLANs, Firewall & Switch configuration.
Active Directory
Skype for Business, Teams
System Centre DPM
Dynamics CRM
ADFS, SSO, AD Connect (DirSync)
Essential (advanced level)

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