University of Greenwich, Greenwich Research and Enterprise (GRE)
CRM enables GRE to provide ‘live’ summary information to aid decision making
Enable staff to manage their relationships with businesses and key individuals
Overview
Greenwich Research & Enterprise (GRE) is a central department within the University of Greenwich, whose role is to support sustainable and long-term growth in research and enterprise in the University.
The main services provided by GRE are: Research and funding support; business and enterprise development; identifying and exploiting intellectual property; regional business support.
Similar to many organisations, GRE housed information in a number of applications including various databases, Microsoft Outlook, spreadsheets and paper files.
The lack of a current central system or process meant that information regarding the ways in which individuals and organisations interact with the University is fragmented and not readily available in a form that can be used to review or enhance the service offerings of the organisation.
Why Pythagoras
Following project approval from the University’s IT Projects Board, the project was put out to tender with a number of organisations coming forward with proposals. Pythagoras were selected as the delivery partner as their experience and quality project-management methodology gave GRE the greatest confidence that they would be able to deliver the solution required.
Business Needs
We Provided
Outcome for Client
Since deployment, the new CRM system has improved the management of interactions between individuals, organisations and the GRE business development staff, including the ability to: Provide ‘live’ summary information to senior management, aiding decision making; provide analysis on performance of the business development team; and conduct marketing communications amongst others.
Throughout project delivery, Pythagoras were extremely engaged and professional. They had a very clear and detailed project delivery methodology which meant the project was always on schedule and there were clear sign-off stages before moving on with the project.
