Classroom
Classroom lessons for end-users, power users and administrators
All organisations are unique, so we offer different approaches to delivery that can be tailored to suit you. Whether you are looking for us to scope and document your project upfront, you want to tackle the work in a phased approach, or if you are looking to add some technical expertise to your in-house project build, we have an approach to suit you.
You will have a dedicated Pythagoras project manager who will act as a liaison between teams and will ensure your project stays on track. For Agile projects, we will assign a Scrum certified Scrum Master, and for Waterfall projects you will work with a Prince 2 certified Project Manager to make sure your project is delivered on time, and to the scope that has been defined.
We have a strong ethos of configuration over code, and will always recommend this as an approach to ensure your solution is as robust and flexible as possible. We work closely with Microsoft and have early visibility of the Microsoft roadmap, so we will always make suggestions with upcoming features in mind to save cost and utilise as much out-of-the-box capability as we can.
“The CRM team have been very impressed by the professionalism, commitment and drive to deliver. The project was delivered to time, scope and under the original estimated budget.”
CRM Programme Delivery Manager
Age UK
User Adoption and Training
The key to a strong CRM system is good user adoption. We can help you make the best possible start to your roll-out by engaging with your users early, communicating the benefits of the system and training your teams on how to make the best out of new functionality.
We will work with you to understand the skills across your organisation and put together a programme to efficiently and effectively train all of your users.
Training sessions can consist of:
We can help you boost user adoption, including:
Break down data silos with Dynamics 365
Learn more about Dynamics 365
Some of the organisations we’ve worked with
