Northumbria University
Transforming Student Experience with Microsoft Dynamics 365
Pythagoras transform the student experience at Northumbria University
Delivering Evolve HE and Microsoft Dynamics 365
Northumbria University is well known for its world-leading research, award-winning partnerships and academic excellence. In 2016, faced with changing expectations from an increasingly digital generation of students, the university embarked on a project to transform and modernise their engagement with students.
A key element of Northumbria’s Transforming Student Experience programme was to deliver a centralised approach to student services. The ambition was to consolidate processes from across each department to deliver a consistent and excellent experience to all students, no matter which course they were taking. The university developed a welcoming space (Student Central), where all students could raise concerns, book support meetings and access resources.
To underpin this centralised approach, the university required a platform that could consolidate multiple disparate processes from around the university into a single system, and provide comprehensive case management functionality to route and resolve cases.
“Working with Pythagoras helped us broker a unified way of doing things across the university, which was a really tall order. We now have 14 departments working in an effective and consistent way to deliver support to our students, which is a real achievement”
CIO | Northumbria University
