Equip your Contact Centre with Dynamics 365 in just 10 days
As Covid-19 drives increased demand for information and public sector services, contact centres are faced with meeting unprecedented demand while also adjusting to remote working.
To help meet this demand, Microsoft has made Dynamics 365 Customer Service free for six months, for any organisation implementing the platform as part of their Covid-19 response.
We have distilled our sector and technical expertise into an engagement which delivers the key aspects of Dynamics 365 Customer Service in just ten days.
Pythagoras has a strong track-record of successfully delivering Dynamics 365 to the Public Sector. Our experience has taught us the core features that contact centres need in order to provide key customer service and case management, so we’ve tailored our engagement to deliver exactly this. By focussing on these elements, we’re able to deliver this crucial foundation for your contact centre quickly, without compromising on quality.
Informed by
20+
years of project
experience across
450
organisations
Accounts
Contacts
Cases
Queues
Email routing
SLAs
Email templates
Process Flow
The Result
This engagement provides an MVP solution which will equip your contact centre with a platform for case management and customer service. It will be accessible to all licenced users (subject to security roles) via a web browser, helping your teams to stay connected and work together to maximise resources and deliver optimum customer service.
Due to its use of native Dynamics 365 functionality, this platform will form a flexible and robust foundation which can be extended and enhanced to suit your needs going forward.
Add on: Extend your solution with a chatbot
In an additional 5 days, we can set up a Q&A bot to provide key information online. This bot will give citizens the opportunity to authenticate and view information from Dynamics 365, e.g. status updates for their cases, reducing the pressure on more costly forms of communication.
