In this event, we’ll take you through the latest Microsoft technology making waves in the world of customer service, insight and experience. We’ll frame our discussions around the unique challenges of the Public Sector, including:
- The presence and importance of legacy back office systems.
- A requirement to seamlessly deliver a vast number of services.
- The need to reduce costs via channel shift and self-service.
- The fact that their customers often have no choice about engaging with them.