It is a demanding time for local authorities. Citizen expectations are increasing, and councils are having to adapt how they work to respond to budget cuts without impacting service delivery.
We are helping local authorities meet this demand, by giving them the tools to maximise their resources towards service delivery, improve their interactions with customers and unlock new revenue opportunities.
We are enabling councils to:
Consolidate legacy systems and pull together data to achieve a single view of each citizen
Introduce bots and automation to free up council staff for complex contact centre enquiries
Receive and schedule service fulfilment requests online without human intervention
Make significant savings by moving legacy IT infrastructure to the cloud
Boost communication across the council with interactive intranets for news and documents
Empower staff to work remotely with document management and collaboration solutions
Our expertise in local government
“By achieving the digital shift for travel card renewals, we already have 70% of the population renewing online saving us around £10 per transaction.”
Digital Strategy Manager
Cambridgeshire County Council
What makes our local government solutions different?
Our dedicated team
We understand that the severity and likely duration of austerity, alongside increasing demand for services, means councils are having to shift from traditional cost reduction to delivering outcomes in a more efficient and effective way. Our team is reinvigorating the traditional CRM function with technology advancements such as bots, artificial intelligence and predictive analytics to take customer engagement to the next level.
Our experience
The combination of our technical skillset plus over 150 years of staff experience working with or within local authorities ensures that our LRG team talks your language when it comes to delivering 21st century customer-centric solutions.
Our delivery
Our local and regional government team employs a flexible approach to solution delivery to ensure that we have an approach to suit your organisation. Whether you are looking for a product that can be delivered quickly to fast-track your project, or a bespoke build or enhancement to an existing solution, our team can deliver to fit your business needs and timescales.
Some of the authorities we’ve worked with
