Reforming public service delivery
Evolve LRG™ combines low code Business Process Management (BPM) and Microsoft Dynamics 365 to deliver a digital services platform for Local Government, enabling accelerated service efficiency and improved citizen outcomes.
Key benefits of Evolve LRG
Local Government ready Dynamics 365
All the power of Dynamics 365 with a pre-built data schema to reflect people, businesses, residences, properties and services. Allowing you to leverage your Dynamics 365 investment sooner.
Reduce the time to deliver innovative digital services
Low code platform lets you build and deploy digital services 5-10x faster. Use this flexible tool to let service owners take control and create the best citizen experiences.
Drive productivity with service request and fulfilment automation
Create intelligent digital forms with automated routing to connect front desk and back-office processes. Generate status updates to keep citizens in the picture.
Improved citizen experience
Provide a simple, robust and consistent service process, accessible 24/7 on a channel of choice. Give citizens visibility and control through online self-service.
Evolve LRG Infrastructure
Customer Specific Configuration
Extensions
CRM Foundation
Journey Designer
My Account
Integration Framework
Contact Centre
CRM Foundation
An add on to Dynamics 365 that creates an authority ready solution. It includes a local government CRM data model and a service definition framework to classify and route service requests.
My Account
Extending Dynamics 365, this authentication and identity platform allows citizens to access their service requests online and manage profile information and preferences, shifting the administrative overhead from the authority.
Journey Designer
A complementary low code business process management solution to Dynamics 365. Through an intuitive UI, non-technical users can rapidly build interactive dynamic eforms incorporating complex logic and publish them via different citizen channels. Reusable components and a business rules engine, accelerate the build process for faster deployment.
Integration Framework
To enable greater productivity through process automation, the integration framework connects the wider delivery ecosystem. This messaging platform built using Azure Service Bus enables Dynamics 365 to talk to line of business systems to deliver connected processes between teams.
Contact Centre
To support authorities’ rationalisation of operations, the Contact Centre module delivers a simplified agent UI, with embedded scripts and knowledge, for service request processing. Built using Microsoft’s Unified Service Desk, it reduces agent training overheads and increases productivity resulting in improved customer care.
Extensions
Evolve LRG can be extended further from a range of pre built components and integrations such as Evidence Management and third party system integrations such as ESRI Mapping.
6 Step Immersion Experience
We’ve created an immersion experience to provide local authorities with a trial Microsoft Dynamics 365 and Evolve LRG environment in which to see the solution in action.
Break down data silos with Dynamics 365
Learn more about Dynamics 365
Some of the authorities we’ve worked with
