Our LRG Discovery Workshops are designed to give councils a deeper understanding of how Microsoft Dynamics 365 can support digital customer interaction with the council. We will use relevant experience, gleaned from our previous projects in local government, to demonstrate the extensibility of Microsoft Dynamics 365, and evidence how it can interact with other specialist line of business systems to give an enhanced level of understanding about your customers. We tailor our approach to Microsoft Dynamics 365 around the key drivers for local authorities: to streamline services using automation, to enable effective citizen self-service and to reduce the cost and alleviate the resourcing pressures on councils to deliver services.
Every authority is unique, so all of our sessions are personalised to achieve maximum value for the audience. When you book your discovery workshop, we will ask you about your key challenges to both your customer service and your IT strategies, to ensure we can tailor the session around the departments or processes that you would like us to focus on.