Featuring tried and tested data models and processes specific to a university, Evolve HE accelerates the deployment of Microsoft Dynamics 365 to universities by up to 66%.
Visit our microsite to find out more about Evolve LRG; A low code platform, designed for local government, to accelerate cost reduction and digital service delivery with Microsoft Dynamics 365.
Use Dynamics 365’s self-service Knowledge Base to surface relevant information to agents, quickly guiding staff to content that can assist with issue resolution.
Use automated routing to direct cases straight to the right team, ensuring a consistently high level of service and a swift resolution.
Deliver an informed and tailored experience to your customers at each touchpoint by surfacing recent interactions with them from across the organisation.
Quickly on-board new agents, keep staff up to date with changes to Dynamics 365, and ensure a consistent approach to customer service with guided learning paths
Introduce Virtual Intelligence bots to answer queries. Use machine learning from human interactions to increase the bot’s likelihood of future resolution.
Give your customers the ability to self-serve with online portals, forums and FAQs, lowering your support costs and improving customer satisfaction.
“We estimate savings of between £20-£25M and are well on our way to achieving that.”
London Borough of Enfield
Deliver a seamless, end-to-end service experience
Learn more about Dynamics 365 for Field Service