Microsoft Dynamics 365 for Field Service: Key Features
Optimise resources and increase efficiency
Let Dynamics 365 automatically chose the right operative for each job based on their location, skillset and diary.
Manage scheduling and ensure on-time appointments
Use the drag-and-drop schedule board to alter resource assignments, then keep operative on track by suggesting the best route and directions.
Boost on-site efficiency
Increase first time fix rates with visibility of stock levels down to each truck, minimising the risk of having to return to site.
Keep customers up to date
Provide customers access with their own portal account which can be used to track scheduled service activities.
Communicate proactively
Deliver real-time updates on service delivery to your customers, including proactive reminder notifications before and after the service.
Improve profitability
Quickly reroute or reschedule chargeable appointments when circumstances change, to make the use of chargeable services is maximised.
“We now have one location for all our key information regarding our members. We used to have many contact records for the same person and they would be out of sync completely.”
Head of IT
Pool Reinsurance
Optimise resources and boost efficiency
Enable intelligent scheduling and proactive customer updates
Turn prospects into business relationships
Learn more about Dynamics 365 for Marketing
Some of the organisations we’ve worked with
