Power Virtual Agents

Easily create intelligent custom chatbots without using code.

Increase contact centre capacity with AI-enriched chatbots

Solve issues automatically

Solve common customer or internal issues automatically, allowing staff to focus on complex requests and high-value interactions. Give customers the ability to self-serve and have issues solved quickly 24/7.

Empower your bots to take action

Use hundreds of prebuilt connectors to create native integrations with the solutions your organisation uses every day. Create intelligent bots that can not only respond to users but take action on their behalf.

Quick and easy to create

The intuitive, code-free interface means no assistance is needed from AI experts or teams of developers. As a Cloud-based solution, there’s no complex infrastructure to deploy and maintain.

Effortlessly measure and improve bot performance

Monitor how your bots perform using the powerful metrics and AI-driven dashboards available. See which topics are performing well and which need improvement, then easily adjust according to feedback.

Produce rich, natural conversations

Enable rich, multi-turn conversations thanks to powerful AI capabilities, leading to quick issue resolution and high customer satisfaction.

Hand-off to human agents seamlessly

Ensure complex cases are triaged and passed to a human agent with all relevant context. The full conversation is shared along with any user-defined variables, making for a seamless transfer and no frustration from the customer.

Power Platform Surgery

Our Power Platform Surgery provides personalised Power Platform guidance to organisations looking to explore the technology, completely free of charge.

We are hosting regular Power Platform Surgery hours during which one of our expert consultants can be booked to deliver tailored, 1-2-1 advice to you over a Microsoft Teams call. We want you to gain maximum value from the session so during the appointment we can focus on one specific tool in the Power Platform (Power Apps, Power Automate, Power BI or Power Virtual Agents) or discuss the stack as a whole.

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