Support Services
Our Essentials package provides access to our support services team via portal, email and phone. Each incident raised equates to a ticket with our support desk. Tickets are not time-capped, so each issue will require one ticket regardless of the resolution time.
Ability to choose your annual incident volumes, from 15 to 40 tickets
Option to top up incident allowance mid-term in increments of ten tickets
Monthly reporting on ticket volumes and progress
Access to our knowledge base to provide answers to common questions
Escalation to Microsoft support when required
Dedicated Service Delivery Manager
Call-off days
Our supported customers often raise enhancements and changes that they would like to be made to their system via our support desk. In order to gain access to our Dynamics 365, SharePoint or Azure consultants quickly, organisations can purchase banks of call-off days as part of their support services agreement with Pythagoras.
Consultancy time can be requested via our support desk, and we will quickly book in the time for a consultant to complete the requested enhancements using your pre-purchased call-off days.
Some of the organisations we support
