Travel

We have extensive experience of building solutions that address common requirements within the travel sector

We’ve worked alongside organisations such as FlyBe, easyJet, and Virgin Holidays to empower customer engagement, internal productivity and collaboration.

At Pythagoras we align your specific requirements to our range of solutions built on the Microsoft technology stack. As a Microsoft Gold Partner, we offer transformational solutions across the connected Microsoft productivity and business solutions suite.

Driving new revenue opportunities and sales pipeline

Corporate travellers and their organisations form an ever-growing opportunity within airlines and travel providers. Dynamics 365 for Sales enables travel organisations the ability to identify trends and upsell opportunities by removing siloed data, and connecting corporate accounts across territories.

Provides a platform that enables relationships to be formed with contacts and organisations across territories
Enables effective pipeline management to enable targeted incremental growth
Enables organisations to identify and maximise growth within the existing client base
Delivers effective reporting across all sales activity

Delivering the highest calibre multi-channel customer service

Travelling can be a stressful time for your customers, and they expect any issues to be resolved quickly. We’re using Dynamics 365 to enable organisations to swiftly log, route and resolve cases in order to address concerns as they occur and minimise the impact of complaints on their brand.

Enables teams to instantly share cases with colleagues across the world so they can be addressed when your customer arrives at their destination
Provides the data to ‘surprise and delight’ customers who are travelling on a birthday or for a special occasion
Displays cases in real-time dashboards, helping customer services agents prioritise their work and spot bottlenecks
Provides tools to identify and respond to cases and compliments raised on social media channels quickly to minimise brand impact

“Pythagoras has provided us with a bespoke solution to suit our individual needs. With over half our workforce working remotely, this mobile friendly solution will help us make the same information resource available to everyone working at Gatwick.”